My Portfolio

Experience

Program Manager 2, Azure Networking, Microsoft, Atlanta, GA      Oct 2021 - Present

Manages a high-value project with a team of software and network engineers to accelerate the adoption of secure cloud solutions .

Support Engineer, Azure Networking, Microsoft, Charlotte, NC      Jul 2020 - Oct 2021

Provides outstanding technical support experience to Microsoft customers and partners globally in Azure Networking.

• Serves as frontline technical resources for customers daily and owning simple to complex network issues from problem identification to full resolution.
• Resolves high severity escalated customer cases and continually strives to exceed customer expectations to ensure satisfaction.
• Acts as a strong customer advocate, providing proactive support advice, contributing to product quality and enhancements by working across various teams internally.
• Recognized multiple times as ‘CSS Voice of the Customer’ for exhibiting CARE behaviors to customers.
• Possesses technical expertise in Azure core networking technologies (VNet, ExR, VPN, NSG, LB) and specialty products (VWAN, AzFW, NAT Gateway, PE, Bastion).

Server & Cloud Administration Trainee, Microsoft Software and Systems Academy, Schofield Barracks, HI      Jan 2020 – May 2020

Microsoft Software and Systems Academy is an intensive learning environment focusing on providing IT training and hands-on experience to transitioning service members & veterans to prepare them for a successful IT career.

• Gained hands-on training in implementing, configuring, and securing physical, virtual, and hybrid infrastructures.
• Designed, configured, and deployed a fully functional DNS sinkhole, DNS resolver, VPN server, Web server for a local network.
• Experienced in designing network architecture diagrams for various scenarios encompassing network, compute, and storage resources for on-premise, cloud, and hybrid environments.
• Installed and configured AD DS, AD CS, AD FS, and AD RMS server roles.
• Configured and deployed Windows 2016 Remote Access server roles including VPN, RRAS, DirectAccess, and Web Application Proxy.
• Configured and managed Azure services and resources including VMs, virtual networks, storage accounts, Azure Backup, and Azure Active Directory.
• Managed, monitored, and troubleshot Azure resources using Azure Monitoring Tools, Azure PowerShell, and Azure Cloud Shell.

Logistics Operation Manager (U.S. Army) Schofield Barracks, HI     May 2019 – June 2020

Oversaw $200 million worth of organizational property with zero losses and served as the primary adviser on all logistical matters.

• Assisted in managing in $2.5 million budget and helped filling equipment shortages.
• Trained and mentored 12 junior logisticians on the Army’s supply and logistics program.

Supply Program Manager(U.S. Army), Schofield Barracks, HI   Jun Feb 2018-April 2019

Managed $19 million worth of property with meticulous planning and execution resulting in consistently achieving 100% accountability .

• Identified and divested $1.5 million worth of old/excess equipment, which significantly reduced the company’s manhour and expenditure requirement
• Promoted and handpicked by the executive director to improve the underperforming supply operations. Overhauled and built an entirely new supply system that increased the operational efficiency from 54% to 96% within six months.
• Frequently trained and advised 103 employees on property accountability that was instrumental in achieving and maintaining zero loss of property.
• Acted as a subject matter expert in Logistics and assisted General Managers in the decision-making process.

Supply Chain Supervisor, Schofield Barracks, HI    June 2016-Feb 2018

Entrusted to operate independently and manage $18.2 million worth of property within two months of hire.

• Assumed both clerk and manager duty responsibilities and consistently maintained over 95% operational efficiency in every quarterly evaluation.
• Publicly recognized for exhibiting proficiency and surpassing supply chain standards without supervision.

Graduate Research/Teaching Assistant, South Dakota State University, Brookings, SD    Jan 2015-Jan 2016

• Served as Lab Manager and efficiently managed lab supplies procurement resulting in a constant availability of lab supplies for the 12 member research group.
• Taught a course to 40 senior undergraduate students, mentored research projects, and written research proposals that brought funding to the department
• Performed microbial analysis of numerous industrial samples, interpreted results and promptly reported to customers resulting in more business collaborations.

Food Safety Analyst, Smithfield Packing Co, Inc., Grayson, KY    Jun 2014-Jan 2015

• Devised and successfully implemented a food safety plan to reduce the number of bacterial contamination incidences and product recall by 30%.
• Consistently trained around 200 employees, corrected and enforced best food safety practices to improve customers' confidence in the product.
• Pro-actively identified potentially contamination-prone areas, brought to the management’s attention and addressed them by working across cross-functional teams.

Associate QA Specialist, Smithfield Packing Co, Inc., Grayson, KY    Apr 2013-Jun 2014

• Monitored QA processes and policies to assure consistent application in daily production resulting in a reduction in product variations.
• Analyzed production data to establish trends in product/process consistency and helped in devising an effective strategy.
• Assisted the company’s second and third-party audits to bring the QA processes in compliance with government regulations.

Education